Shipping and Handling Policy

Last updated: May 17, 2023

We follow these steps to handle your Gear Store purchase.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 -2 business days. Orders are not typically shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates + delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Please understand that delivery delays can occasionally occur.

Shipment confirmation + Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

High Stakes Rescue is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We will arrange shipping outside the U.S. directly with you (for items / equipment for which we are permitted to ship internationally by our manufacturing partners). Contact us by email to gear@highstakesrescue.com

Customs, Duties and Taxes

High Stakes Rescue is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Warranty + Returns Policy

Our Warranty + Returns Policy page provides detailed information about options and procedures for returning your order.

Contact Us

If you have any questions about this Shipping and Handling Policy, you can contact us, by email to gear@highstakesrescue.com